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Client Cases


Cross Channel Retail Experience

Challenges

  • Drive customer engagement, strengthen brand relationships, & enhance revenue
  • Evolving customer expectations & interaction needs
  • New categories i.e. endless aisle, digital subscriptions, etc
  • International expansion across lines of business

Solutions

  • Manage orders across channels
  • Single view of customer orders, inventory, availability, fulfillment options, delivery scheduling & capacity
  • Capture & management of orders across call center, store applications, mobile, etc
  • Store order management i.e. save the sale, store pick up, alternate store pick up, ship to store, & ship to home

Benefits

  • Increase revenue – reduce stock outs, improve share of wallet, etc
  • Increase customer satisfaction – seamless cross-channel experience, more fulfillment options
  • Reduce costs i.e. inventory carrying, fulfillment, IT

Logistics and Distribution Experience

Challenges

  • Compliance with service level commitments
  • Thin margins
  • Quicker time-to-quote
  • Supplier integration & returns management
  • Inventory management across locations

Solutions

  • Single order hub for order-to-cash process
  • Lean order fulfillment through sourcing optimization
  • Proactive monitoring & visibility

Benefits

  • Higher perfect order rates
  • Improved SLA attainment
  • Decreased fulfillment and freight costs
  • Improved customer satisfaction
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