An optimal business requires brick and mortar stores to operate collaboratively with the eCommerce world. Many organizations are looking to make the shift to seamless omni-channel fulfillment. Typically these firms have suffered the pain of managing multiple order management systems on different technologies. No doubt legacy order management systems can limit business users in terms of processes and operational flexibility.Building a comprehensive business case for cross-channel order management is one of the first steps towards a seamless omni-channel commerce integration. If you are looking to find the best Distributed Order Management application for your needs and to chart your technology roadmap to determine the best way forward — contact us!
Our consultants are subject matter experts in deploying Order Management & related solutions. In a typical architecture roadmap planning engagement we partner with our customers to verify business requirements and assessing the current technology architecture for order management. The outputs are recommendations for As-Is/To-Be enterprise architecture, integration, costs involved and a plan for implementation.
On the one hand, you are excited about the possibility of increasing top-line growth; be it via mobile, ecommerce, your stores or from your call center. On the other, it is very difficult to model complex order processing rules to suit the needs of your business across a complex product and service mix, fulfillment rules, cross channel inventory visibility or a returns process that just does not work very well! Your executive team is demanding that you look at options for implementing best-of-breed Order Management applications to support evolving customer needs. You have narrowed down your choices to a few like IBM/Sterling Commerce or Manhattan Associates and want to improve your chances of success by not making the same mistakes as others have before. You also want to pick software that would be just right for your business without breaking the bank.
Our consultants have just the right experience. They will work with you to document all your high-level business requirements. A typical engagement would include documentation of the high-level use-cases and process flows for Order Management. The next steps toward closing capability and performance gaps frequently involves creating and circulating an RFP/RFI, facilitating software vendor demonstrations, assisting with business case refinement, including budget sizing and recommending a packaged offering or hosted solution.
Your CEO expects you to provide products and services seamlessly across all channels. New ways of buying products and services imply that you have to enable store pick-ups and returns, have the ability to expand your product assortment while shipping directly from your vendor if required. In addition it is imperative that the customer is charged the right amount, gets appropriate discounts and is assured of on-time delivery.Providing superior customer experience across multiple channels takes a lot of doing. Not only do you need to accept orders from multiple sources, you also need to be able to orchestrate their fulfillment across multiple inventory locations.
Our team can help with an assessment of your current Order Management application(s) and understand the capability gaps as compared to the processes you want to enable for the future. A typical engagement will start with review of the As-Is state of your order management and related applications. This involves talking to your business and technology stakeholders to understand priorities, current pain points and the future vision that you seek. Thereafter our team digs deep to understand how your OMS solution is architected, built and maintained to identify the sources of business technology performance problems.
A customer’s installed order management software to be kept current to realize benefits from new features and continued vendor support. There are a number of factors that need to be considered for upgrades and enhancements:
Our years of experience with Enterprise Solutions allows us to help clients upgrade from Legacy Applications on to newer versions. We have the right credentials to help you plan and execute your upgrade.
Expicient consultants are adept at rapid prototyping followed by web-application development utilizing open-source technologies. Our agile approach lends itself to building enterprise grade applications that can help meet critical business needs.