Now that your OMS solution is live and the implementation team rolls off of your project, you might find that there is a gap between your steady-state team and the OMS provider’s support offering. Troubleshooting problems in custom code or configurations and integrations that are specific to your own environment can be slow and painstaking – especially when the issue is urgent and you do not have the luxury of time. You might also have a need to support the evolving needs of your business partners in your organization.
Managed Services and Application Support is a critical service. The time can be spent answering questions about your OMS install, infrastructure, order volumes, incremental deployments, and OMS customizations made specifically for you. Depending on your needs, Expicient Managed Services can provide continuous monitoring of systems and processes, enhancement services, hosting and timely resolution to software configuration and other software issues.
Environment planning and sizing to facilitate peak loads and maintain Service Level Agreements
Augment your IT capabilities with experts through Expicient Application Management
Optimize Applications for performance through testing and tuning